Store Policies

Feathers&Things offers the following Returns/Damages/Replacements Policy & FAQ's

How do I place an order online?
Placing your ordering with us is easy and convenient! Once you select your items, add the quantity into quantity box and click "Add to Cart" for your order total. Your total with shipping will appear in your shopping cart.

Can I place orders by phone?
We do not accept phone orders 856-404-9762. Our customer service is available Monday through Friday 9AM to 6PM EST to answer your questions.

What are my payment options?
Orders can be placed and processed online using Visa, MasterCard, American Express, Discover Cards or Paypal. You can request to pay by check but your order must be placed through our customer service. After your order is placed, please send your check to:

Feathers&Things
P.O. Box 3254
Erial, NJ., 08081

Please note that all orders placed and ordered by check or money order will be ship upon receipt of payment and has cleared by our banking institution .

Do you charge sales tax?
Sales tax will only be assessed for orders that are shipped within the state of New Jersey at 7%.

Do you have a minimum-order requirement?
On selective items, there are minimal requirements for purchasing. These items are stated in the quantity box for any products requiring a minimal order. Most of our products don't require a minimal order.

Out of Stock Items
Items which are out of stock are documented on that product page in red stating approximately when the item(s) are due back in. You still have the opportunity to place your order. When the item(s)come back in stock we will notify you via E-mail with Tracking # once it has been shipped. If there is a status change on the item(s), we will notify you of the new expected delivery via by E-mail or by Phone.

Ordering Out of Stock Items
You can place you order on items which are out of stock. The order will ship out once the item(s) are back in. Your credit card will be charged. In the event that you choose not to wait for an out of stock order. Your card will be fully credited.

Battery operated lights
Battery operated lights, rechargeable lighting are non-returnable and non-refundable

How do I check the status of my order?
Track from the UPS Web site , FedEx Wed site or USPS Web site with your tracking number, which we will email you when your order has shipped.

Will I get an email confirmation after I place my order?
Yes, you will immediately receive an email confirmation of the order you have just placed.

How do I make changes or cancel my order?
Please verify your order confirmation immediately upon receipt of your confirmation E-mail to verify the correct details of your order. You may make changes or cancel your order as long as the order is not in processing, has not been personalized or hasn't been shipped. We recommend you speak with our customer service at 856-404-9762 with changes or cancellations to accommodate your request without any additional charges. If an order is in processing or has been shipped no changes can be made.

What if my order is undeliverable?
If the shipper is unable to deliver your order due to an incorrect address from the customer, the order will be returned back to us. The customer is responsible for any shipping and reshipping fees charged by the shipper to redeliver the package to the correct address.

What is your return and exchange policy?
We pride ourselves on carrying high quality items for our customers. As a wholesaler we do not have a liberal return policy. All sales are final and non-refundable. When you receive your order, please inspect your order within 48 hours of receiving to verify that all items have met your full expectations. If, for some reason, you are not satisfied with your purchase, please contact our customer service for at 856-404-9762 for a return authorization within 3 days of Delivery ONLY if you Purchased Insurance. No Exceptions To The Policy. Products will need to be in their original packaging, and are properly secured within the shipping box and returned with insurance and tracking number.You the buyer are responsible for return shipping costs and reshipping costs. We cannot accept items for return or exchange that are not in resalable condition. No RETURNS or REFUNDS ON DIRTY OR ALTERNATE/WORN SHOES,DRESSES,TUXEDOS,GOWNS ANY FORMAL APPAREL- Must be Returned in the shipping box with all the wrapping to be considered for a replacement.

There are selective products which are not returnable unless damaged. In the event you have any of the items below damaged, those items will be replaced and not refunded. These items include the following:

Bridal Tiaras and Tiaras

Wedding Cake Jewelry and Toppers

Bridal Jewelry

Bouquet Jewelry

All Bridal Head Pieces

PLEASE TAKE NOTE: Ostrich Ostrich//Peacock/Rooster/Turkey/Duck/All Types of Feathers. Feathers are a natural product and can/may have some imperfections. However there are “No Refunds or Returns on all feather products, All Sales Are Final. Some feathers product are Dyed. All feathers are "APPROX" unless otherwise stated. Which means feathers are approx by weight (Pound, Half pounds, Quarter Pounds ). Please read Detailed Description. For approx pieces per unit, Length, Sizes and Colors. This includes no returns or Refunds on custom order(s) made up for customers to their specifications.

*MAY BE LIGHTER OF DARKER IN COLOR AND MAY VARY FROM PICTURE.
SOME FEATHERS ARE DYED OVER NATURAL. THIS MEANS THAT VEINS MAY BE DARKER, UNLESS DYED OVER BLEACH WHITE*.
NOTE***WE DO STORE SOME OF OUR FEATHER PRODUCTS WITH MOTH CRYSTALS***

*IMPORTANT* INFORMATION FOR ALL EIFFEL TOWER VASES AND VASES FOR OUR CENTERPIECES
* 12", & 16" tower vases have approximately 0.75" to 1" opening.
* 20", 24", 28" tower vases have approximately 1 1/2" to 2" opening.
** Handmade items have slight variations in height and width.

We ship a lot of glass and pack everything the we can, to make sure it gets to you safety. Sometimes damage can occur. We strongly recommend insurance on all our Hard Glass/Glass products.

The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and non-returnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages. Customers are responsible for reading descriptions on products such as size and or weight of products prior to ordering.

How long before I receive my refund?
After we receive your package and inspect the product, you will receive an email confirming credit total. Credit will be issued in 2 to 4 business days. Please allow adequate time for your banking institution to process the credit.

Can I return personalized or Custom items?
Due to the items personalized and unable to be resold, personalized favors, tags, customized items and gifts are non-returnable and non-refundable. This includes custom order(s) made up for customers to their specifications.

Do you charge restocking fees?
Returns are subject to a 20% restocking fee. All shipping charges are the responsibility of the customer.

What if I received my order, but I have damaged items?
Please inspect all items carefully and immediately when you receive your order. If there are any damage, please call our customer service at 1-855-462-1809 within 3 days and only if you purchased insurance . Our customer service will assist you in filing a claim with shipper if necessary.

When will my order ship?
Shipping: Please allow 2-7 days for processing of stock orders. Orders usually ship within 3-7 business days. Longer for out of stock orders. Please allow three weeks for processing of custom orders. During peak times additional time may be required. Processing times does not included shipping time. “Due to Weather Conditions some shipments many be held up, and is out of Feathers&Things control. (We can not be Held responsible if this happens). The term availability simply means the processing time (pulling and packaging your order; personalizing if requested) prior to the order being shipped. The availability plus shipping time does not equals delivery time of the order. Most orders are shipped within 3-10 business days from your order. If an item requires personalization, processing time could take longer, depending on the item.

To offer you a large selection of high quality products, we use additional warehouses and vendors for some of the items at Feathers&Things. Shipping time may vary depending on the vendor and warehouse locations. In some cases, you may receive multiple packages at different arrival days.

Do you ship to Post Office Boxes?
Unfortunately, we unable to ship to PO Boxes.

Credit Card Statement:
The amount charged will appear on your credit card statement from: Zees Corp/FeathersnThings

"DUE TO FLUCTUATIONS IN INTERNATIONAL MARKETS, ALL PRICES ARE SUBJECT TO CHANGE AT ANY TIME"

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